TERMS AND CONDITIONS
We aim to keep things simple and transparent.
Below you’ll find the essential terms for shopping at Kinoko & Friends.
1. General Provisions
These Terms and Conditions of Purchase and Sale (hereinafter – the “Terms”) define the mutual rights, obligations, and responsibilities between the Buyer and the Seller of the online store kinokoandfriends.com.
By placing an order, the Buyer agrees to these Terms.
2. Conclusion of the Contract
2.1. A purchase contract is concluded when the Buyer completes the order and clicks the “Confirm Order” button.
2.2. The contract remains valid until all obligations have been fulfilled.
2.3. If the Buyer does not agree with these Terms, they may not place an order.
3. Buyer’s Rights
3.1. To purchase goods in accordance with these Terms and the laws of the Republic of Lithuania.
3.2. To withdraw from the contract within 14 days from the date of receiving the goods.
4. Buyer’s Obligations
4.1. To pay for the goods and delivery.
4.2. To provide accurate and complete information.
4.3. To comply with other applicable legal requirements.
5. Seller’s Rights
5.1. To cancel the order if payment is not received within 3 business days.
5.2. To contact the Buyer to clarify order details.
5.3. Delivery may be delayed due to unforeseen circumstances beyond the Seller’s control.
5.4. To amend these Terms at any time.
5.5. To cancel an order in case of pricing errors.
5.6. To cancel the order and issue a refund if the goods are out of stock.
6. Seller’s Obligations
6.1. To ensure the proper functioning of the online store.
6.2. To provide guarantees in accordance with applicable laws.
7. Delivery of Goods
All orders are carefully packed and shipped from Lithuania.
7.1. Orders are shipped via parcel locker networks (DPD, Omniva, LP Express).
7.2. Orders are dispatched within 2–3 business days after payment is received, unless stated otherwise.
7.3. Delivery costs are indicated at checkout.
7.4. Delivery time within Lithuania is 2–4 business days
7.5. International delivery time is typically 7–20 business days, depending on the destination.
7.6. The Buyer must collect the parcel within the time specified by the carrier.
7.7. Uncollected parcels are returned to the Seller and the order is canceled.
7.8. Risk of loss or damage transfers to the Buyer upon collection of the goods.
Shipping Rates
Lithuania
– Parcel locker (DPD, Omniva, LP Express) — 2,99 €
– Courier delivery — 6,99 € (except Kuršių Nerija)
Free delivery on orders over 45 €
Delivery time: 2–4 business days
Other countries
– Estonia — 7,99 € (parcel locker) / 9,99 € (courier) — 2–4 business days
– Latvia — 5,99 € (parcel locker) / 8,99 € (courier) — 2–3 business days
– Denmark — 16,99 € (parcel locker) / 18,99 € (courier) — 5–7 business days
– Germany — 11,99 € (parcel locker) / 13,99 € (courier) — 5–7 business days
– Poland — 10,99 € (parcel locker) / 11,99 € (courier) — 2–3 business days
– France — 19,99 € (parcel locker) / 21,99 € (courier) — 5–7 business days
For shipping to other countries, please contact:
8. Quality Guarantee
8.1. Product characteristics are described in the product descriptions.
8.2. All goods comply with quality requirements.
8.3. Warranty is provided in accordance with applicable laws.
Colours
Actual product colours may vary depending on your screen settings.
9. Returns and Exchanges
9.1. The Buyer has the right to return goods within 14 days from the date of receipt.
9.2. If you wish to exchange an item, please place a new order to ensure availability.
9.3. Refunds are issued within 14 days after receiving the returned goods.
9.4. Items must be returned unused, in their original packaging, and in the same condition as received. Return shipping costs are covered by the Buyer.
To arrange a return, please contact:
Damaged items
If your order arrives damaged, please contact us within 2 days at info@kinokoandfriends.com, including a short description and photos.
10. Liability
10.1. The Buyer is responsible for the accuracy of the provided information.
10.2. The parties are liable in accordance with applicable laws.
10.3. The Seller is not responsible for third-party websites.
11. Communication
11.1. Communication is carried out via email.
11.2. The Buyer may contact the Seller via the website or email.
12. Personal Data
12.1. Personal data is processed in accordance with the Privacy Policy.
12.2. By placing an order, the Buyer agrees to the Privacy Policy.
Privacy Policy:
https://kinokoandfriends.com/privacy-policy/
13. Final Provisions
13.1. The laws of the Republic of Lithuania apply.
13.2. Disputes are resolved through negotiation or legal proceedings.
13.3. EU dispute resolution platform:
https://ec.europa.eu/consumers/odr/